Frequently Asked Questions (FAQs)
What is a Non-Fungible Token (NFT)?
Non-fungible tokens (NFTs) are unique digital assets that are tokenized via blockchain technology. Each NFT is assigned a unique identification code and metadata that distinguishes it from other tokens. NFTs representing digital art, music albums, or even trading cards have unique value based on the market and the owners' perception of their worth.
How to customize your NFTYC phone case?
Here are the four simple steps to create your personalised NFTYC phone case:
- Connect your Ethereum wallet
- Choose your NFT
- Select your Device Model
- Checkout via ETH or ApeCoin
How to install MetaMask?
MetaMask is a popular browser extension that allows users to interact with Ethereum-based decentralized applications (dApps) and store their Ether and other ERC-20 tokens. If you're new to MetaMask and wondering how to install it, you may go to metamask.io and select from Android or iOS for mobile application and select Chrome, Firefox, Brave, and Edge for desktop application and browser extension.
How do I get funds (digital currency) in MetaMask?
You can easily buy Ethereum with a debit card or Apple Pay directly within MetaMask by clicking “Add funds”. You can request funds from a friend by sending them a payment request showing your QR code in person or by sharing your public address.
How do I connect wallet?
In the navigation menu, click "Connect & Shop".
- Select Account you want to connect with
- Click "Connect" button to allow our website to view the addresses of your permitted accounts
- Open your wallet mobile application
- Select WalletConnect
- Scan the QR code shown in the website
- In your mobile application, click "Connect" button to allow our website to view the addresses of your permitted accounts
How do I disconnect wallet?
- Click on MetaMask extension in the browser toolbar
- Within the Account view, click on the 3 dots button on the top right-hand corner.
- In the expanded menu, click on Connected Sites.
- Click on the trash can button next to any sites you wish to disconnect from.
- Open your wallet mobile application
- Click "Disconnect"
Which devices are your phone case supported?
Customize a case for any iPhone 8 and newer devices, as well as Galaxy S20 and S21 models.
Are NFTYC cases protective?
Our NFTYC phone cases, produced in collaboration with renowned tech accessory brand CASETiFY, offer top-of-the-line protection for your phone. Our Impact case is crafted with a two-layer construction of durable qitech™ material, designed to provide both functionality and style.
- EcoShock™ Protection Technology
- 8.2ft drop protection and 4x military-grade protection standard
- Raised bezel for screen protection and flash-absorbing camera ring
- Partially made from 65% recycled materials
- Wireless Charging and MagSafe Compatible
Does NFTYC offer free shipping internationally?
Yes, we ship worldwide!
How long does it take for delivery?
The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether.
The delivery time will vary a lot from location to location. In short, the shipping time alone could be around:
- For US orders: 6-12 business days
- For non-US orders: 5-23 business days
The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination location. In some cases the local Customs office of your destination location may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
How can I track my order?
Sign in to your Account (the one that you made your order with) and click on "Track Order". In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
Can I still amend or cancel my order after confirming the order?
Simply email us via email@example.com within 12 hours. Be sure to include your order number! If you would like to change your design, device type or case type that you would like to adjust, please also let us know the details in email.
Refund for received items: can I apply? And how?
Yes, you can apply for a refund by emailing us before receiving your order and providing the reason for return. Please note that customized products are unique creative expressions and returns for reasons other than a mistake made by NFTYC will be subject to a 50% processing fee on the refund amount (discounts and shipping costs will be adjusted accordingly). Refunds will be issued in ETH.
Can I have a prepaid return shipping label for returning the item?
We apologize, but we do not provide prepaid return shipping labels. Customers are responsible for all fees associated with returning items. It is recommended that you use registered and traceable services to ensure the safe return of your package.
What should I do if I receive a defective item?
While we strive to ensure that all products arrive in perfect condition, defects can sometimes occur. If you receive a defective item, please take pictures or videos of the defect and contact us via email immediately. We will work with you to ensure your satisfaction.
Can I apply for item(s) exchange? And how?
Yes, you may apply for an exchange of items by emailing us at firstname.lastname@example.org within 10 days of receiving your order (based on the delivery date on your tracking record, if applicable). Please provide the reason for your return in your email.
What currency will I be charged in?
We make it easy for you to purchase your favorite NFTYC phone case by accepting payments in ETH or ApeCoin. You can choose your preferred payment currency at checkout, ensuring a seamless and secure transaction.
How can I contact your customer support?
If you have any questions or concerns, simply send an email to email@example.com. Our team will respond to your inquiry as soon as possible, usually within 24 hours.