Frequently Asked Questions (FAQs)

What is NFT?

NFTs are digital tokens representing any asset, from digital painting, to GIFs, to music albums. 

 

How can I have my NFT Phone Case?

Customize your NFT Phone Case in 4 easy steps!

1. Connect your Ethereum Wallet
2. Choose your NFT
3. Select your Device Model
4. Checkout via ETH

 

How do I install MetaMask?

Go to MetaMask.io and select from Android or iOS for mobile application and select Chrome for desktop. You can also go directly to the Chrome store, Google Play store, or Apple App Store (soon).

 

How do I get funds (digital currency) in MetaMask?

You can easily buy Ethereum with a debit card or Apple Pay directly within MetaMask by clicking “Add funds”. You can request funds from a friend by sending them a payment request showing your QR code in person or by sharing your public address.

 

How do I connect wallet?

In the navigation menu, click "Connect & Shop".

On MetaMask
1. Select Account you want to connect with
2. Click "Connect" button to allow our website to view the addresses of your permitted accounts

On WalletConnect
1. Open your wallet mobile application
2. Select WalletConnect
3. Scan the QR code shown in the website
4. In your mobile application, click "Connect" button to allow our website to view the addresses of your permitted accounts

 

How do I disconnect wallet?

On MetaMask
1. Click on MetaMask extension in the browser toolbar
2. Within the Account view, click on the 3 dots button on the top right-hand corner.
3. In the expanded menu, click on Connected Sites.
4. Click on the trash can button next to any sites you wish to disconnect from.

On WalletConnect
1. Open your wallet mobile application
2. Click "Disconnect"

 

Which devices are your phone case supported?

Customize a case for any iPhone 8 and newer devices. We also support Galaxy S20 and S21 models.

 

What is the protective level of your iPhone cases?

Our phone case are powered by world famous tech accessories brand CASETiFY to offer the world class protection to you phone!

Core Features:
- 6.6 Feet Drop Proof Protection
- Bezel Screen Protection and flash-absorbing camera ring
- 360-degree all around impact protection
- 50% recycled materials
- Wireless Charging and MagSafe Compatible

 

How long does it take for delivery?

We ship worldwide.

The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from location to location. In short, the shipping time alone could be around,

For US orders:
6-12 business days

For non-US orders:
5-23 business days

The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination location. In some cases the local Customs office of your destination location may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

 

How can I track my order?

Sign in to your Account (the one that you made your order with) and click on "Track Order". In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.

 

Do you offer international shipping?

We ship worldwide!

 

Can I still amend/cancel my order after confirming the order?

Of course you can! Simply email us within 12 hours. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in email.

 

Can I apply for a refund for items received? How?

Yes you can apply for a refund by emailing us with the reason of return before receiving your order. Customized products are your unique creative expressions. Returns on customized item(s) for reasons other than NFT YOUR CASE error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required). We will be refunding in ETH.

 

Can I have a prepaid return shipping label for returning the item?

We are sorry that we do not provide prepaid return shipping labels. Customers are responsible for the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended using registered and traceable services when returning the package.

 

What can I do if I receive a defective item?

We make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures or videos of the defect and contact us via email right away. We will work with you to guarantee your satisfaction.

 

Can I apply for an exchange of items? How?

Yes. If you wish to return your item(s), kindly email us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable).

 

In what currency will I be charged?

All our payment is charged in ETH or ApeCoin. You can choose the payment currency at checkout.

 

How can I contact your customer support?

If you have any questions, please reach out to us at support@nftyourcase.com